Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Default Icons for Request Offerings, Form Offerings, and External Offerings

Listed below are the default images (icons) used when creating request offerings, form offerings, or external offerings. These images appear to users in the Service Catalog.

You can use any of these images. If the image does not appear in the application, right-click the image from this table in your browser, and save to your desktop. You can then move the image into the appropriate folder for access. See Adding Images to the List Control for procedures on how to use these images.

Image	Suggested Use
	Account Lockout - Domain
	Account Lockout - HR System
	Account Unlock
	Address Change
	Audio Conferencing Services
	Benefits Package Claim
	Benefits Package Enrollment
	Benefits Package Waiver
	Bonus Request
	Cannot Access Drive X
	Conference Room Reservation
	Copy Request
	Create Distribution List
	Daily Backup Failure
	Data Backup
	Data Restore
	Desktop Application Failure
	Desktop Computer Loaner
	Direct Deposit
	Domain Password Reset
	Elevator Servicing
	Email - Cannot Open Outlook
	Employee Termination
	Employee Transfer
	EPM Software Installation Request
	Equipment Return
	Escalator Servicing
	Federal Exemption Update
	Frequent Traveler Setup
	FTP Request
	Hardware Provisioning
	Heating and Cooling
	Laptop Computer Loaner
	Leave Request
	Lighting
	Loaner Equipment Request
	Mailbox Quota Request
	Mobile Network Access
	Mobile Phone - Email Issue
	Mobile Phone Request
	Multiple Software Request
	Name Change
	New Application Access Request
	New Computer Request
	New E-mail Account
	New Employee Setup
	New Incident
	New Office Equipment
	New Smartphone Request
	No Dial Tone on my Phone
	Office Move
	Optional Software Installation Request
	Optional Software Multiple Installation Request
	Optional Software Uninstallation Request
	Order Business Cards
	Overnight Standby Request
	PC is Very Slow
	Performance Improvement Action
	Personal Information Update
	Printer - Out of Toner
	Printing Request
	Release Quarantined Attachment
	Reprovision Computer Request
	Request Computer Accessories
	Request for Information/Documentation
	Request for New Service Offering
	Shift Differential Request
	Shipping and Mailing Request
	Smartphone Request
	Software Installation Request (Legacy)
	Software Uninstallation Request (Legacy)
	System Access
	Tablet Request
	Time Off Request
	Training Course Request
	Travel Request
	Tuition Assistance Request
	Video Conferencing Services
	Voicemail Problem
	VPN Connection Failure
	Website Access Request
	Website Move Request